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    HERE TO HELP

    Have a question? You may find an answer in our FAQs.

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    Customer Services:

    REWARDS POINTS

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    SHIPPING:

    • Free Shipping and 10% Off on all pre-paid orders. Rs. 118 shipping charge on Cash on Delivery orders.

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    PAYMENTS:

    We accept the following payment methods:

    • Paytm: You can use Credit Card / Debit Card / Net Banking / UPI to complete your purchase securely.
    • RazorPay: You can use Razorpay (Cards, UPI, NetBanking, Wallets) to complete your purchase securely.
    • PayU: You can use PayU (Cards, UPI, NetBanking, Wallets) to complete your purchase securely.
    • Cash on Delivery: You can also select Cash on Delivery to complete your purchase.

    RETURN POLICY:

    We offer a 7-days return policy on unused/undamaged products with their tags intact and in the box, they were delivered in.

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    RETURNS, CANCELLATIONS & EXCHANGE POLICIES

    7-day Money Back Return Policy

    We offer a 7-days return policy on unused/undamaged products with their tags intact and in the box they were delivered in.

    Remember that you will have to ship the product to us. If we arrange reverse pickup we will charge a minor fee of Rs.100 for the returns/exchanges as we offer free shipping the first time.

    Once the product is received by us, checked for quality your refund will be generated to your original mode of payment. 

    SALE items will be refunded in the form of store credit depending on the discretion of Ornate Jewels. 

    For all ‘Cash On Delivery’ order returns, the COD fee will NOT be refunded. 

    ALL ITEMS BOUGHT DURING SALES AND DISCOUNTS ARE FINAL AND NOT ELIGIBLE FOR REFUNDS OR EXCHANGES. PLEASE CONNECT WITH US IF YOU HAVE MORE QUERIES. DEALS PRODUCTS ARE FINAL SALES 

    We receive returned products in 15-20 days. Your patience is appreciated in such circumstances. 

    But, how to return the product to Ornate Jewels within 7 days?

    All you have to do is contact us at care@ornatejewels.com or reach out to us on WhatsApp at 8600718666 with your name and order number and we will take it forward from there on. 

    We will have the product picked from the address you have listed and get it shipped back to us. Please take a pickup proof reciept from the pickup boy . Make sure the pickup guy seals the package in a tamper proof enveleope in front of you .

    In the absence of proof we cant help you if the return doesnt reaches us . Also ensure to give our product only to the pickup guy . 

    Remember to secure your jewellery in the box that it came in. Ensure that all tags and the invoice are also sent back. 

    Once your package is ready, just call our Customer Care team and we will send an individual from the courier company to pick it up from you.

    After your returned item is received by Ornate Jewels, your refund /exchange  will be processed shortly. 

    However, in most cases, you will have to send back the product to us.

    Order Cancellation Policy 

    An order can only be cancelled if its still not shipped from our warehouse . Once shipped an order in transit cant be cancelled .

    Do we provide a warranty on your products?

    Yes, we provide a warranty against manufacturing defects on all our products.

    Regardless, we guarantee that our silver will not turn black as each piece is stamped for purity. 

    Terms and conditions of returns 

    Products should not show any signs of being worn and they shouldn’t be resized either.

    Customers are advised to check the return/exchange policy for the product they purchase before confirming the final transaction.

    The recipient accepting the delivery should not accept the product in cases where the box or packaging has been tampered with or if the box is empty. The recipients receiving the delivery must open the package and check its contents before accepting the delivery and signing the delivery receipt. 

    No claim of non-receipt will be entertained once you accept the delivery.

    If the recipient is unavailable at the time of delivery, the courier company shall try and deliver the item THRICE before returning it to Ornate jewels. All costs for reshipment and handling in the case of non-delivery to the customer shall be chargeable to them only.

    The delivery guarantee is subject to the terms and conditions of the courier company. Any inconsistencies in the name or address will result in the non-delivery of the product.

    Drop Us A Line

    We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

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