Lifetime Warranty on Every Piece
Every piece of jewellery from Ornate Jewels carries a lifetime warranty. Sterling silver, solid gold, lab grown diamonds and natural gemstones, all of it. We design, make and quality check each piece in our own production unit in Jaipur, BIS hallmarked under Certificate No. C-7590712221, so we stand behind it for as long as you own it. There is no registration fee and no time limit.
The warranty is a repair and restoration promise. It keeps the piece you own in good condition. It is separate from our Lifetime Exchange and Buy-Back Policy, which applies to gold and diamond jewellery and returns value rather than repairing the piece. Gold and diamond buyers have both.
What does the lifetime warranty cover?
Three things, free of charge, for as long as you own the piece:
- Manufacturing defects. A clasp that fails, a solder joint that opens, a setting that gives way in normal wear. We repair it, or replace the piece if it cannot be repaired properly.
- Re-polishing and re-plating. Jewellery dulls with time and with contact with perfume, lotion and sweat. Send it back and we restore the polish, and the rhodium or gold finish where a piece has one, so it looks the way it did the day it arrived.
- Stone fall and resetting. If a diamond, american diamond, cubic zirconia or natural gemstone works loose or falls out, we reset it. If the stone is lost, we replace it with a matching one.
What is not covered?
- Loss or theft of the piece.
- Damage from an accident, from misuse, or from wearing the piece while swimming, bathing or exercising.
- Any piece that has been altered, repaired or re-plated by another jeweller. Once someone else has worked on it we can no longer vouch for the metal or the setting.
- Deliberate damage, and pieces cut, bent or resized outside our workshop.
How do I make a warranty claim?
Write to care@ornatejewels.com or call 8600718666 between 10:00 am and 6:00 pm, Monday to Saturday, with your order number and a photograph of the piece. We will tell you whether it is a repair, a re-plate or a resetting job before you send anything, and confirm a timeline once the piece reaches our workshop.
You can also register your purchase so your details are on file, though registration is not a condition of the warranty.
Do I need my original invoice?
Yes, please keep it. The invoice is how we confirm the piece is ours and when it was bought. If you have lost it, your order number or the email address you ordered with will usually let us find the order at our end.
Who pays the shipping?
You do, in both directions. The repair, the re-plating and the resetting are free, and there is no charge for labour or materials, but the courier cost of sending the piece to Jaipur and having it returned is borne by the customer. We will confirm the return courier charge before we send the piece back.
Is there a time limit or a claim limit?
No. The warranty runs for as long as you own the piece, and there is no cap on the number of times you can send something in for re-polishing. A piece worn every day for ten years can come back to us as many times as it needs to.
Does the warranty transfer if I gift the piece?
Yes. The warranty follows the jewellery, not the buyer, so a piece bought as a gift is covered in the hands of whoever wears it. Keep the invoice with the gift, or give us the original order number when you claim.
How is this different from the buy-back policy?
The warranty repairs and restores the piece you already own, at no cost, on everything we sell. The Lifetime Exchange and Buy-Back Policy is about value rather than condition: it lets you return gold and diamond jewellery and take its worth back as a voucher or a bank transfer at the current market rate. One keeps the jewellery in your hands, the other converts it. Gold and diamond customers can use either.
Why does Ornate Jewels offer a lifetime warranty?
Because we make it ourselves. There is no third party manufacturer, no distributor and no retail markup between our workshop and you, which means a piece that comes back to us goes to the same bench that made it. Most jewellery brands in India buy finished stock and cannot repair what they sell. We can, so we do.
Questions we have not answered here: care@ornatejewels.com or 8600718666, 10:00 am to 6:00 pm, Monday to Saturday. Registered office: G1-14A, EPIP, Jewellery Zone, Sitapura, Jaipur, Rajasthan 302022.
