Have questions about Ornate Jewels jewellery? Visit our FAQ section.

FAQ

Frequently Asked Questions

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Silver Jewellery

Yes, each product sold at Ornate Jewels is crafted by using the purest stamped 925 silver. We are so confident of our purity that we also suggest having it tested by third-party vendors.

Our pure silver jewellery is rhodium-polished to give it a high shine and make it look like white gold. Doing so also prevents it from oxidizing and turning black. This property makes it a great buy for daily wear.

Yes. Our silver is the purest as it has been stamped for purity. It is also nickel-free, lead-free and rhodium-polished, making it super safe to wear.

NEVER use toothpaste to clean silver jewellery, as it is very abrasive.
NEVER dip silver jewellery in non-certified commercial cleaning solutions even though their labels may state that they are specifically for silver jewellery. Truthfully, dipping jewellery in such cleaners may work the first few times, but after that, the jewellery may change colour and might never look the same.

We use American Diamonds (commonly known as CZ or Cubic Zirconia) of the highest AAA quality. This makes them look just like natural diamonds.
All the other coloured gemstones are man-made i.e lab-created emeralds, lab-created rubies etc. which mimic the look of natural gemstones at the fraction of a cost.

Each piece is made using pure 925 silver and stamped for purity.
We also keep your busy lifestyle in mind so that you can wear our jewellery for years to come.
So, yes, we offer daily-wear jewellery with anti-tarnish properties.
All our products come in lightweight, comfortable, allergy-free designs that also go well with all kinds of clothing styles.

At Ornate Jewels, jewellery is crafted to last for a lifetime.
However, wearing it daily also warrants proper care so that it stays presentable and beautiful for years.
Following are the guidelines to prolong the life of our jewels:
If possible, take off your jewellery when doing household chores.
Please try and wear jewellery only after putting on makeup; keep it away from lotions, creams and perfumes. We advise doing so as certain elements in the above-mentioned products can deteriorate the finishing of our products.
Don’t wear jewellery in swimming pools and spas because chlorinated water will damage it.
Remove your jewellery before bathing to retain its shine and protect it from hard water. This is true for not only silver but also for other kinds of jewellery.

Polish silver or gold with a jewellery polishing cloth to get the best results.
You can even use a svelte or an old diaper, but professional pieces of cloth are preferred.
You can always opt for the easier way by using a soft cloth.
Don’t use tissues or paper towels as they can cause scratches because of the fibre in them.
Clean your jewellery regularly and with care.
Achieve this by purchasing commercial cleaners from a jeweller or creating a DIY cleaning solution.
Pure silver jewellery can be cleaned easily at home by making a solution of dishwashing liquid and water. Rinse your precious jewels gently yet thoroughly with water.
Rubbing alcohol can do wonders too.

Keep your jewellery secure by storing it in a box that prevents it from moving around and hitting the inside surfaces of the box.
While fabric-lined jewellery boxes are ideal, the easier method calls for using a plastic box with a piece of fabric placed inside it.
Also, compartmentalize your jewels so that they don’t rub against each other and get entangled in the process.

Return Policy

We offer a no-questions-asked 7-day return policy for the products that have not been used and have their tags intact. If you are not satisfied with your purchase, please contact us and we will arrange a return for you.
Once we receive your product, we will refund your money.

All returns are documented and you shall also receive a tracking number for your returns, which you can use to check up on your order’s progress.
After sending your parcel, please allow 4-6 days for it to arrive and for us to process your refund.
If the return takes unusually long to reach, we request that you maintain your faith in us.

We invite you to explore all our social media platforms such as Instagram (@ornatejewels) and customer reviews on Google.

Payments

We accept Visa, MasterCard, all forms of Net banking, payment wallets and COD.
All transactions are SECURE and we use PAYUBIZ and PAYTM as our main payment gateway partners.

All our products are shipped in our signature gift box so that you don’t have to worry about packaging.
We’d also be happy to add an old-fashioned handwritten gift note with the order for your loved ones or tie a ribbon on the box on your behalf.
We are here to take care of your gifting needs and will always wish that you sparkle with joy.
All you have to do is give us the requirements while ordering and we shall fulfil them.

We strive to ship our products within 24 hours of receiving your order. We do so to ensure faster delivery and send you sparkles of joy as soon as we can.
After that, it takes 2-3 working days for the shipment to reach you. Please remember that delivery may take longer in remote areas and some states.
Nevertheless, we continuously strive to get your purchase to you on time.
However, in some unforeseen circumstances, it may be delayed. In that case, we would appreciate your patience and cooperation.

While we cannot provide any guarantees on behalf of third party logistics firms, we do send email and SMS notifications regarding your order and also when your parcel is out for delivery in your local area.
We also follow up diligently on your behalf with the logistics firms on an hourly and daily basis to make sure that your parcel reaches you at the earliest.
Please contact us if you face any issues regarding the receipt of your parcel.

Currently, we ship all over India only.

Products

Please don’t hesitate to WhatsApp us on 8600718666 if you would like to see a product up close. Once connected, we will send you a video of the product so that you can visualize how it will look like on you.

Absolutely! Our Customer Care Team is always available on WhatsApp. Contact us on 8600718666 for ANY query or simply to chat about your favourite Ornate jewellery! We’re here to talk as well as listen.

Yes, we sell in bulk because we want to see EVERYONE sparkle with joy!

Yes! Special occasions call for memorable jewellery and so, Ornate Jewels would be honoured to make weddings, housewarmings or other events unforgettable for you.

The quality you seek is the quality we serve. So, you will ALWAYS get what you see.
For reassurance, you can always check our Instagram story highlights titled ‘#OrnateWithUs’.

Gifts

We are trustworthy manufacturers and our prices are the lowest in India. Since we don’t buy from the market, we offer you the best quality jewellery at affordable rates.
Plus, we sell jewellery that suits all types of wallets. You can buy precious jewellery starting from Rs. 499 and onwards.
Regardless of the price, all our products are packaged in beautiful designer gift boxes. We’ll also go the extra mile and put a ribbon or add a handwritten gift card to your order if you’d like.

Silver Jewellery

Yes, each product sold at Ornate Jewels is crafted by using the purest stamped 925 silver. We are so confident of our purity that we also suggest having it tested by third-party vendors.

Our pure silver jewellery is rhodium-polished to give it a high shine and make it look like white gold. Doing so also prevents it from oxidizing and turning black. This property makes it a great buy for daily wear.

Yes. Our silver is the purest as it has been stamped for purity. It is also nickel-free, lead-free and rhodium-polished, making it super safe to wear.

NEVER use toothpaste to clean silver jewellery, as it is very abrasive.
NEVER dip silver jewellery in non-certified commercial cleaning solutions even though their labels may state that they are specifically for silver jewellery. Truthfully, dipping jewellery in such cleaners may work the first few times, but after that, the jewellery may change colour and might never look the same.

We use American Diamonds (commonly known as CZ or Cubic Zirconia) of the highest AAA quality. This makes them look just like natural diamonds.
All the other coloured gemstones are man-made i.e lab-created emeralds, lab-created rubies etc. which mimic the look of natural gemstones at the fraction of a cost.

Each piece is made using pure 925 silver and stamped for purity.
We also keep your busy lifestyle in mind so that you can wear our jewellery for years to come.
So, yes, we offer daily-wear jewellery with anti-tarnish properties.
All our products come in lightweight, comfortable, allergy-free designs that also go well with all kinds of clothing styles.

At Ornate Jewels, jewellery is crafted to last for a lifetime.
However, wearing it daily also warrants proper care so that it stays presentable and beautiful for years.
Following are the guidelines to prolong the life of our jewels:
If possible, take off your jewellery when doing household chores.
Please try and wear jewellery only after putting on makeup; keep it away from lotions, creams and perfumes. We advise doing so as certain elements in the above-mentioned products can deteriorate the finishing of our products.
Don’t wear jewellery in swimming pools and spas because chlorinated water will damage it.
Remove your jewellery before bathing to retain its shine and protect it from hard water. This is true for not only silver but also for other kinds of jewellery.

Polish silver or gold with a jewellery polishing cloth to get the best results.
You can even use a svelte or an old diaper, but professional pieces of cloth are preferred.
You can always opt for the easier way by using a soft cloth.
Don’t use tissues or paper towels as they can cause scratches because of the fibre in them.
Clean your jewellery regularly and with care.
Achieve this by purchasing commercial cleaners from a jeweller or creating a DIY cleaning solution.
Pure silver jewellery can be cleaned easily at home by making a solution of dishwashing liquid and water. Rinse your precious jewels gently yet thoroughly with water.
Rubbing alcohol can do wonders too.

Keep your jewellery secure by storing it in a box that prevents it from moving around and hitting the inside surfaces of the box.
While fabric-lined jewellery boxes are ideal, the easier method calls for using a plastic box with a piece of fabric placed inside it.
Also, compartmentalize your jewels so that they don’t rub against each other and get entangled in the process.

Return Policy

We offer a no-questions-asked 7-day return policy for the products that have not been used and have their tags intact. If you are not satisfied with your purchase, please contact us and we will arrange a return for you.
Once we receive your product, we will refund your money.

All returns are documented and you shall also receive a tracking number for your returns, which you can use to check up on your order’s progress.
After sending your parcel, please allow 4-6 days for it to arrive and for us to process your refund.
If the return takes unusually long to reach, we request that you maintain your faith in us.

We invite you to explore all our social media platforms such as Instagram (@ornatejewels) and customer reviews on Google.

Payments

We accept Visa, MasterCard, all forms of Net banking, payment wallets and COD.
All transactions are SECURE and we use PAYUBIZ and PAYTM as our main payment gateway partners.

All our products are shipped in our signature gift box so that you don’t have to worry about packaging.
We’d also be happy to add an old-fashioned handwritten gift note with the order for your loved ones or tie a ribbon on the box on your behalf.
We are here to take care of your gifting needs and will always wish that you sparkle with joy.
All you have to do is give us the requirements while ordering and we shall fulfil them.

We strive to ship our products within 24 hours of receiving your order. We do so to ensure faster delivery and send you sparkles of joy as soon as we can.

After that, it takes 2-3 working days for the shipment to reach you. Please remember that delivery may take longer in remote areas and some states.
Nevertheless, we continuously strive to get your purchase to you on time.
However, in some unforeseen circumstances, it may be delayed. In that case, we would appreciate your patience and cooperation.

While we cannot provide any guarantees on behalf of third party logistics firms, we do send email and SMS notifications regarding your order and also when your parcel is out for delivery in your local area.
We also follow up diligently on your behalf with the logistics firms on an hourly and daily basis to make sure that your parcel reaches you at the earliest.
Please contact us if you face any issues regarding the receipt of your parcel.

Currently, we ship across India only

Products

Please don’t hesitate to WhatsApp us on 8600718666 if you would like to see a product up close. Once connected, we will send you a video of the product so that you can visualize how it will look on you.

Absolutely! Our Customer Care Team is always available on WhatsApp. Contact us on 8600718666 for ANY query or simply to chat about your favourite Ornate jewellery! We’re here to talk as well as listen.

Yes, we sell in bulk because we want to see EVERYONE sparkle with joy!

Yes! Special occasions call for memorable jewellery and so, Ornate Jewels would be honoured to make weddings, housewarmings or other events unforgettable for you.

The quality you seek is the quality we serve. So, you will ALWAYS get what you see.
For reassurance, you can always check our Instagram story highlights titled ‘#OrnateWithUs’.

Gifts

We are trustworthy manufacturers and our prices are the lowest in India. Since we don’t buy from the market, we offer you the best quality jewellery at affordable rates.
Plus, we sell jewellery that suits all types of wallets. You can buy precious jewellery starting from Rs. 499 and onwards.
Regardless of the price, all our products are packaged in beautiful designer gift boxes. We’ll also go the extra mile and put a ribbon or add a handwritten gift card to your order if you’d like.

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