Fraud Alert & Customer Awareness
At Ornate Jewels, protecting our customers and maintaining a secure shopping experience is our priority. Please review the information below to stay protected from fraudulent activities and unauthorized communications.
Official Communication Channels
Please contact us only through our official channels:
8600718666
care@ornatejewels.com
www.ornatejewels.com
If you receive communication from any other source claiming to represent Ornate Jewels, please verify its authenticity with our support team before taking any action.
Important Security Notice
Fraudsters may attempt to impersonate Ornate Jewels through phone calls, WhatsApp messages, emails, SMS, social media messages, fake websites, or unauthorized payment requests. Customers are advised to exercise caution and independently verify any communication claiming to represent Ornate Jewels.
Ornate Jewels Will Never Ask For
- OTP (One-Time Password)
- Debit or Credit Card PIN
- CVV Number
- UPI PIN
- Net Banking Password
- Banking Login Credentials
- Aadhaar Verification Codes
- Any Confidential Financial Information
No employee, representative, customer support executive, delivery partner, or affiliate associated with Ornate Jewels is authorized to request such information from customers.
Safe Shopping Guidelines
- Make payments only through the official checkout available on our website.
- Verify website URLs before entering payment information.
- Avoid making payments to personal bank accounts or unverified UPI IDs.
- Never scan QR codes received from unknown individuals.
- Do not share OTPs, passwords, banking details, or verification codes with anyone.
- Verify any unusual payment request directly with our customer support team.
Common Fraud Scenarios
- Requests for additional payment to release or dispatch an order.
- Refund processing requests asking for banking credentials.
- Prize, cashback, or reward claims requiring payment or verification.
- Requests to share OTPs for order confirmation.
- Payment requests through personal accounts or unofficial payment links.
What To Do If You Receive A Suspicious Communication
- Do not share personal or financial information.
- Do not disclose OTPs, passwords, PINs, or banking credentials.
- Do not transfer funds to personal accounts or unknown UPI IDs.
- Retain screenshots or relevant details where possible.
- Report the incident to our customer support team immediately.
Data Security Commitment
Ornate Jewels implements commercially reasonable administrative, technical, and operational safeguards designed to protect customer information. However, no method of electronic communication, internet transmission, or digital storage can be guaranteed to be completely secure.
Customers are encouraged to remain vigilant and take appropriate precautions while interacting with any third party claiming to represent Ornate Jewels.
Disclaimer
While Ornate Jewels continuously works to maintain secure systems and official communication channels, unauthorized third parties may engage in fraudulent activities without our knowledge, authorization, or involvement.
Customers are responsible for independently verifying the authenticity of communications before sharing personal information or making payments.
To the maximum extent permitted under applicable law, Ornate Jewels shall not be liable for any loss, damage, unauthorized transaction, disclosure of information, fraud, phishing incident, or financial loss arising from interactions with unauthorized third parties, fake websites, fraudulent communications, or payments made outside our official website, authorized payment gateways, or verified communication channels.
If you have any concerns regarding the authenticity of a communication, please contact our support team before taking any action.
